Free for glass shop owners
What to Say When a Quote Goes Quiet
A 14-day follow-up plan for every estimate you send. Every message is written out, with the lines to change for shower doors, windows, mirrors, doors and storefront. It works in any CRM, or with none.
- 1 hourTextConfirm they got it, with the link to approve
- Day 2EmailAnswer the questions people ask about this job
- Day 4TextMake it easy to ask one question
- Day 7EmailWhat happens after they say yes
- Day 10TextA light nudge, only with a real reason
- Day 14EmailClose the file politely, door left open
Get the Quote Follow-Up Blueprint
You drove out, measured and wrote the quote. Then nothing.
Usually the customer hasn't said no. They got busy, wanted to ask their spouse, or had a question they didn't feel like calling about. The shop that follows up politely tends to get the job.
The hard part is that following up takes someone remembering, every day, for every quote. On a busy week nobody does. This blueprint is the plan you'd follow if somebody did.
What's inside
The six messages
Two weeks of follow-up, written out, and the one job each message does.
The stop rules
So nobody gets a “still thinking about it?” text after they’ve paid a deposit.
A swap sheet for each kind of job
Shower doors, windows and foggy glass, mirrors, patio doors and storefront. The exact lines to change are marked.
Good, better, best quotes
How to follow up on three options without chasing the two they didn’t pick.
“They opened it”
What to send when you see the customer looked at the estimate online.
Works in any CRM, or none
The four building blocks every CRM has, and a 15-minute Monday routine if you don’t have one yet.
Who it's for
Owners and office managers at glass shops who send estimates for residential and commercial work and want more of them to turn into jobs, without sounding pushy.
It's written for shops on ServiceTitan, and it works the same if your quotes live somewhere else.
Send me the blueprint
Nathan Householder, Automation Alchemy. I build quote follow-up and CRM systems for owner-run service businesses.